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Banking Mohtasib

The Banking Mohtasib (Ombudsman) of Pakistan was set up in May 2005 by the Government of Pakistan to provide efficient and transparent mechanism to resolve disputes between customers and banks.

It is an office which investigates and recommends corrective action as it is headed by an independent, high-level public official who is responsible directly to the parliament. Any person not satisfied with the resolution provided by his/her bank can file a complaint with Banking Mohtasib. Banks can also lodge complaints against other banks.

In May 2009, Mansur-Ur-Rehman Khan was appointed Banking Mohtasib by the President of Pakistan. For more information and complaint forms please visit www.bankingmohtasib.gov.pk

Complaints Procedure

Step One: The Mohtasib recommends writing a complaint letter to your bank of financial institution. The document should clearly state that you intend to approach the Mohtasib if the matter is not resolved to your satisfaction

- Download and fill out a form available at http://www.bankingmohtasib.gov.pk/complaints.php

Please Note: The Mohtasib recommends not to send any original documents.

Step Three: The documents should then be sent to Banking Mohtasib at:

Banking Mohtasib Pakistan
Shaheen Complex
5th floor, M R Kiyani Road

Telephone: 021-9217334 to 39 (6 lines)